Follow this quick guide below on how to request replacements for your worn/damaged kits.
Worn/Damaged replacements are free for all active Deliveroo riders. If you want items that are not included, you can buy them in the Rider Kit Store.
*Do note that all exchanges are subjected to approval
What Equipment Is Eligible For Replacement?
- Halal Food Only Thermal Bag
- Roll-Top Backpack
- Cube Backpack
- Long Sleeve Base Layer and Waterproof Shell
*All Small Thermal Bag request will be replaced to Cube Backpack
How to request replacements for worn/damaged kit?
Step 1. Fill the Worn/Damaged Replacement Form
Fill the form and answer a few simple questions. Once your request has been submitted, the request will be reviewed by a member of our team. Ensure you submit the image as per the example:
Step 2. Approval
You will receive an email approval or rejection of your request within 5 working days.
Step 3. Package Delivery
If your request has been approved you will receive the equipment requested within 5 working days at the address provided in the form.