In-App Rider Chat

What is Rider Chat?

Our Rider Support team is on hand to help you with any questions you may have so that you can always get the most out of working with Deliveroo.
It’s important that you can get an answer to your question quickly and easily, Please follow the below steps for how to access the In-App Rider chat feature

  1. Step 1: Click on your Rider app. Check if there ate any updates available. Goto Settings>>Check for Updates>>Update to the latest version.
  2. Step 2: Once Step 1 is done, Click on the top left corner to open the menu option.
  3. Step 3: Click on the option Rider Support. You will be connected with an available agent to have your issues resolved.

Got more questions?

Rider Chat enables you to contact Rider Support right inside your app. It’s a way for you to contact us about any live issues you’re having at that moment – including an order you’re delivering right now or an emergency.
Be sure to download the latest version of Deliveroo’s rider app.

Please update your Deliveroo Rider app to the latest version and you will be able to see an option called “Rider Support” in the menu options.
Check above for the steps

You can contact us using Rider chat for any issues related to a live order.
1. Cannot locate Customer/Restaurant
2. Customer not reachable
3. Any Delays
4. Customer complaints
5. Change of Delivery address
6. Long wait time at Customer/Restaurant location
Please state the issue to the person handling your issue and they will assist you with a resolution

If your responses are taking more than 5 minutes, feel free to write to us at [email protected] with screenshots as well as the date and timing that they happened. We will follow up from there and make sure we improve our service

If you have a resolution provided by the agent, please click on “End Chat” button on the top right corner of the screen so your chat is ended and you can proceed with your order delivery.

Apologise for the wait and advise Customer to contact our Customer service team for assistance.

Please visit Marsh Deliveroo for details.

Your safety is our utmost concern. If you choose to deliver the order, you could accept it first and move on when it is safe for you to do so. There is no need to contact Live Order Support.