Rider Support FAQ
Most questions can be answered by checking the FAQ below. The FAQ has loads of helpful info – from questions about perks to making account updates. You can find this by clicking the ? Help icon in the bottom corner of this page. If you can’t find an answer, you can message Rider Support from there.
If you’ve got a fee query, the quickest way to get support is to fill in this fee query form.
Need New Kit?
If your kit is old, worn or broken we’ll replace it for free. All you need to do is fill in this form and send us some pictures. We’ll send you some brand new kit in the post.
If you’re returning rider, there’s more exciting feature that you have missed! Let’s get back on track and keep you updated.