“Restaurant wait too long” is the number one reason you rate an order as ‘thumbs down’. And we agree.

For fee per delivery riders, time spent waiting is time that you could be earning. So, we have launched a new feature for FPD riders which makes it even easier to un-assign yourself from orders. This new feature includes:

> Live updates of when a delayed order is expected to be ready, helping you to decide whether or not you want to wait.

> A timer of how long you’ve been waiting so far (because sometimes three minutes can feel like forever!).

> Offers you the option to tell us how long you’ve been waiting.

> Lets you reject the order in the app, straight away.

The option to work with us on the new, flexible fee per delivery payment model is available to you at any time. If you’d like to switch or need more information, email [email protected]

Ride safe,
Team Deliveroo